Hotel industry is the most important part of the hospitality industry. In this section the service this industry deals with are food and beverages, front office & housekeeping.
Hotel industry refers to many broad categories of the services which includes hotels, accommodation, motels, hostels, inns, guest houses and more. Let’s dive deep into the hotel industry.
Food and Beverage Service
Food and Beverage is an integral part of the service-oriented hospitality sector and contributes to a great deal to the profits in hospitality industry. Food and Beverage Services can be classified as the process of preparing, presenting and serving of food and beverages to the guests in 5 star hotels.
Starting from the layout for a lavish dinner to selecting the best of Wines & Spirits for service involves an eye for detail and a wide array of knowledge in this field. This sector has widely grown in terms of grading and service of the wines from every corner of the world bringing about a curiosity in the people while choosing to drink the finest brand.
The style and flair of service has taken great leaps pertaining to speciality restaurants, bars, lounges and pubs. With the changing trends in the industry the focus has moved to an important aspect known as Mixology, wherein the bartender innovates a perfect cocktail using the best mix of ingredients.
According to Wikipedia definition, Food and Beverage
Food service (US English) or catering industry (British English) defines those businesses, institutions, and companies responsible for any meal prepared outside the home.
Front Office
The front office or reception is an area where visitors arrive and first encounter a staff at a place of business. Front office staff will deal with whatever question the visitor has and put them in contact with a relevant person at the company. Broadly speaking, the front office includes roles that affect the revenues of the business.
The term front office is in contrast to the term back office which refers to a company’s operations, personnel, accounting, payroll and financial departments which do not interact directly with customers. The front office receives information about the customers and will then pass this on to the correct department within the company. The front office can also contact the marketing or sales department should the customers have questions.
Definition according to Wikipedia definition: Front Office
The front office or reception is an area where visitors arrive and first encounter a staff at a place of business. Front office staff will deal with whatever question the visitor has and put them in contact with a relevant person at the company.
Housekeeping
Housekeeping refers to the management of duties and chores involved in the running of a household, such as cleaning, cooking, home maintenance, shopping, laundry and bill payment. These tasks may be performed by members of the household, or by other persons hired for the purpose. The term is also used to refer to the money allocated for such use. By extension, an office or organization, as well as the maintenance of computer storage systems.
A housekeeper is a person employed to manage a household and the domestic staff. According to the Victorian era Mrs Beeton’s Book of Household Management, the housekeeper is second in command in the house and “except in large establishments, where there is a house steward, the housekeeper must consider his/herself as the immediate representative of her mistress”
According to Wikipedia definition: House Keeping
Housekeeping refers to the management of duties and chores involved in the running of a household, such as cleaning, cooking, home maintenance, shopping, laundry and bill payment.
